Social networking, libraries and privacy

Whilst it is important that libraries provide access to and utilise social networking tools, this access and use also brings with it important considerations regarding privacy, disclosure of information and online safety.  Libraries need to devise and implement policies which set out how it will deal with any information it collects from or about it users and staff need to be conversant with policies.  In addition, where a library provides the means for users to access the internet or utilises social networking tools to contact the library, then careful consideration must also be given as to how this is done.

Something as simple as a library blog throws up a whole series of issues which have to be considered.  If the blog allows comments then there exists the possibility of inappropriate or offensive posts.  The library must formulate a policy on how best to deal with this situation and this should be clearly communicated with users also.  Thought also has to be given as to whether users will be able to comment anonymously to protect their privacy.

In relation to safety, does the library install upon the public access computers software to filter content which potentially will filter out websites that are harmless?  Should a library filter content, other than that which is illegal, at all?  Is it the library’s duty to protect children from websites containing pornography even if it means denying adults access to the content?  Does library staff conduct physical monitoring of computer use?  Should the library take a pro-active stance and provide safe surfing classes and teach users about the need to protect their information online or leave it up to users to work out for themselves?

However the library decides to deal with the many issues thrown up by access to the internet and use of social networking sites, it should document carefully all policies and provide reasons why such policies have been adopted where applicable.  Ideally policies should also be created using the input of the users who will be effected by such policies.  The policies should then not only be freely available for all to access but should be a regular part of the conversation with users and staff alike.  Such policies should also never remain static.  Just as the internet and social networking constantly change and evolve, so to should any library policies concerning them.